Return Policy

At EssentialPicks, we want you to be completely satisfied with your purchase. If for any reason you're not happy with your order, we offer a simple return process. Please review our return policy below for more details on how to return items.

1. Return Eligibility

You may return items under the following conditions:
* The item is defective or damaged upon arrival.
* You received the wrong item.
* You are not satisfied with the product (unused and in original packaging).
To be eligible for a return:
* Items must be returned in original condition, including all packaging, tags, and accessories.
* Return requests must be made within 7 days from the date of delivery.

2. Non-Returnable Items

The following items cannot be returned:

  • Clearance or final sale items.
  • Used, washed, or altered items.
  • Personalized or custom-made products.
  • Gift cards.

3. How to Return an Item

To initiate a return, follow these simple steps:

  1. Contact Us: Email us at essentialpicks396@gmail.com with your order number and a description of the issue. Please include photos of the item (if applicable).
  2. Return Authorization: Once your return request is approved, we will provide instructions and a return authorization.
  3. Ship the Item: Carefully pack the item and send it back to us within 7 days of receiving return instructions. You will be responsible for the return shipping costs, except in cases of defective or incorrect items.
  4. Return Processing: After we receive and inspect the returned item, we will process your return within 5–7 business days. You will receive a refund to the original payment method or an exchange, depending on your preference.

4. Exchanges

If you received a defective or incorrect item, we are happy to offer an exchange. To initiate an exchange, please contact us within 7 days of receiving the item.

5. Late Returns

We cannot accept returns after 7 days from the delivery date. If the return is outside this window, we will be unable to process your request.

6. Late or Missing Returns

If you haven’t received your refund or exchange after 7 business days of returning your item:

  • Check with your bank or credit card provider; refunds may take additional processing time.
  • If you still haven’t received your refund or exchange, please contact us at essentialpicks396@gmail.com.

7. Cancellation Policy

You can cancel your order within 24 hours of placing it for a full refund. After this period, orders may be processed and shipped, making them ineligible for cancellation.

8. Contact Us

If you have any questions about returns or need assistance, please contact us:

  • Email: essentialpicks396@gmail.com

We strive to make returns as easy as possible. Thank you for shopping with EssentialPicks.

Your satisfaction is our priority!